Millennials Say Amazon.com Provides Best Customer Service, Boomers Disagree
While consumers overall recently voted L.L.Bean the best in customer service, if you ask a Millennial, he or she will likely disagree. New analysis from Prosper’s Customer Service Champions ranking reveals a vast
disparity between two of the most divergent generations, Millennials
(born 1983-1997) and Boomers (born 1946-1964), when it comes to the
retailers they elevate to customer service excellence.